Thank you for considering Stea Jewellery for your lab-grown diamond jewellery needs. We value your privacy and are committed to protecting your personal information. Please read our Privacy Policy below for more information on how we collect, use, and protect your personal data.
Information Collection and Use
Stea Jewellery collects personal information such as your name, email address, phone number, and shipping address when you place an order with us. We use this information solely to process your order and provide you with excellent customer service. We do not share or sell your personal information to any third parties for marketing purposes.
We may also collect non-personal information such as your device type, browser type, and IP address to improve our website's functionality and user experience. We may use cookies and other tracking technologies to gather this information.
Payment Information
We use secure payment gateways such as Razorpay and PayPal to process your payment information. We do not store your credit card or bank account information on our servers. All payment transactions are subject to the privacy policies of these payment gateways.
Communications
We may send you promotional emails and newsletters from time to time. You can opt-out of receiving these emails by clicking on the "unsubscribe" link in the email footer. We may also send you transactional emails related to your orders, such as order confirmation and shipping updates.
Data Security
We take data security seriously and use industry-standard measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our website is secured with SSL encryption, and our servers are hosted on secure data centers with restricted access.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law. We may also retain and use your information to comply with our legal obligations, resolve disputes, and enforce our agreements.
Children's Privacy
Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children under the age of 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will delete the information from our servers.
Updates to Privacy Policy
We may update our Privacy Policy from time to time to reflect changes in our information practices. We will notify you of any significant changes by email or by posting a notice on our website.
At Stea Jewellery, we are committed to protecting your privacy. If you have any questions or concerns about our Privacy Policy, please contact us, and we will be happy to assist you.
Thank you for choosing Stea Jewellery for your lab-grown diamond jewellery needs. We aim to provide you with the best customer experience, including timely and efficient shipping. Please read our Shipping Policy below for more information on how we handle shipping orders.
Shipping Method and Timeframe
Stea Jewellery ships all orders through reputable and reliable courier services such as FedEx and DHL. We offer free standard shipping on all orders within India, with an estimated delivery time of 3-5 business days. For international orders, we offer a flat shipping fee of $30 USD, and the estimated delivery time is 5-7 business days.
Order Processing Time
Once your order is placed, our team will start processing it within 1-2 business days. You will receive an email confirmation once your order is shipped, which will include a tracking number that you can use to track your package.
Customs and Import Duties
For international orders, customs and import duties may be applicable, depending on your country's regulations. These charges are the responsibility of the customer and are not included in the shipping fee. Please check with your local customs office for more information on these charges.
Shipping Address
Please ensure that your shipping address is accurate and complete, as we are not responsible for any delays or additional shipping charges due to incorrect or incomplete addresses. If you need to make any changes to your shipping address, please contact our customer service team as soon as possible.
Order Tracking
You can track your order by using the tracking number provided in the email confirmation. If you have any issues with tracking your package, please contact our customer service team, and we will assist you as soon as possible.
Shipping Delays
Although we strive to deliver your orders within the estimated timeframe, there may be unforeseen delays due to weather conditions, courier service disruptions, or other circumstances beyond our control. In such cases, we will keep you updated on the status of your order and will do our best to get your package to you as soon as possible.
Returns and Exchanges
For information on our returns and exchanges policy, please refer to our Returns and Exchanges Policy page.
At Stea Jewellery, we are committed to providing you with a seamless and enjoyable shopping experience. If you have any questions or concerns about our Shipping Policy, please do not hesitate to contact us.
