Thank you for choosing Stea Jewellery for your lab-grown diamond jewellery needs. By using our website and purchasing our products, you agree to the following terms and conditions:
Intellectual Property Rights: All content on our website, including but not limited to images, text, logos, and designs, are the property of Stea Jewellery and are protected by applicable copyright and trademark laws.
Product Information: We strive to ensure that all information and details about our products on our website are accurate and up-to-date. However, we do not guarantee the accuracy or completeness of this information and reserve the right to correct any errors or inaccuracies.
Pricing and Payment: Prices listed on our website are in Indian rupees and are subject to change without notice. We accept payment via credit/debit card, net banking, and other online payment methods. All payments are processed through secure third-party payment gateways.
Shipping: We offer free shipping within India for all orders. International shipping rates and delivery times may vary depending on the destination. We are not responsible for any customs or import duties that may be charged by the destination country.
Returns and Refunds: We offer a 30-day return policy on our jewellery, provided that it is in its original condition and packaging. Customized pieces are not eligible for returns. Refunds will be processed within 10 business days of receiving the returned product.
Limitation of Liability: Stea Jewellery shall not be liable for any direct, indirect, incidental, or consequential damages arising out of your use of our website or our products.
Privacy Policy: Our privacy policy outlines how we collect, use, and protect your personal information. By using our website, you agree to our privacy policy.
Governing Law: These terms and conditions are governed by the laws of India and any dispute arising out of or in connection with these terms shall be subject to the jurisdiction of the courts in Surat, Gujarat.
We reserve the right to modify these terms and conditions at any time without notice. By continuing to use our website and purchase our products, you agree to be bound by the most recent version of these terms and conditions. If you have any questions or concerns, please do not hesitate to contact us.
At Stea Jewellery, we strive to provide our customers with high-quality lab-grown diamond jewellery. However, we understand that there may be instances where you may wish to return a product or request a refund. We have outlined our refund policy below:
Return Policy: We offer a 30-day return policy on all jewellery products, provided that the item is in its original condition and packaging, and has not been customized. If you are not satisfied with your purchase, please contact us within 30 days of receiving the product to initiate the return process. You will be responsible for the return shipping costs.
Refund Process: Once we receive the returned product, we will inspect it to ensure that it meets our return policy criteria. If the product is approved for a refund, we will initiate the refund process within 10 business days. The refund will be processed in the original payment mode. Please note that it may take 5-7 business days for the refund to reflect in your account, depending on your bank.
Customized Pieces: Customized pieces are not eligible for returns or refunds. We encourage you to carefully review all details before placing your order.
Damaged or Defective Products: If you receive a product that is damaged or defective, please contact us within 24 hours of receiving the product. We will arrange for a replacement or a refund, depending on the situation.
Exchange Policy: We do not offer direct exchanges. If you wish to exchange a product, you will need to initiate a return and place a new order.
Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund amount.
If you have any questions or concerns about our refund policy, please contact us. We are committed to ensuring that our customers are satisfied with their purchases and will do our best to resolve any issues in a timely and satisfactory manner.
