Thank you for choosing Stea Jewellery for your lab-grown diamond jewellery needs. We want you to be completely satisfied with your purchase, and we understand that sometimes things may not go as planned. Please read our Return & Shipping Policy below for more information on how we handle returns and shipping.
Return Policy
We offer a hassle-free return policy for all our products. If you are not satisfied with your purchase for any reason, you may return it within 30 days of delivery for a full refund or exchange. To be eligible for a return, the item must be in its original condition and packaging, with all tags and labels attached. The customer is responsible for the return shipping cost.
To initiate a return, please contact our customer service team, and we will provide you with a return authorization number and instructions on how to proceed. Once we receive the returned item, we will inspect it and issue a refund or exchange, depending on your preference.
Shipping Policy
Stea Jewellery ships all orders through reputable and reliable courier services such as FedEx and DHL. We offer free standard shipping on all orders within India, with an estimated delivery time of 3-5 business days. For international orders, we offer a flat shipping fee of $30 USD, and the estimated delivery time is 5-7 business days.
Once your order is placed, our team will start processing it within 1-2 business days. You will receive an email confirmation once your order is shipped, which will include a tracking number that you can use to track your package.
Customs and Import Duties
For international orders, customs and import duties may be applicable, depending on your country's regulations. These charges are the responsibility of the customer and are not included in the shipping fee. Please check with your local customs office for more information on these charges.
Shipping Address
Please ensure that your shipping address is accurate and complete, as we are not responsible for any delays or additional shipping charges due to incorrect or incomplete addresses. If you need to make any changes to your shipping address, please contact our customer service team as soon as possible.
Order Tracking
You can track your order by using the tracking number provided in the email confirmation. If you have any issues with tracking your package, please contact our customer service team, and we will assist you as soon as possible.
Shipping Delays
Although we strive to deliver your orders within the estimated timeframe, there may be unforeseen delays due to weather conditions, courier service disruptions, or other circumstances beyond our control. In such cases, we will keep you updated on the status of your order and will do our best to get your package to you as soon as possible.
At Stea Jewellery, we are committed to providing you with a seamless and enjoyable shopping experience. If you have any questions or concerns about our Return & Shipping Policy, please do not hesitate to contact us.
